Privacy Policy

1. Who is responsible for your data

Infinity Web Solution, Baheti Tawer, Jawahar Marg, Khargone, Madhya Pradesh 451001, India, is the data controller for this website. For any privacy question, write to support@astrawebsolution.com or call +91 62611 22995.

2. What we collect

• Enquiry details — the name, email, phone number, company, service interest, budget range and message you type into our forms.
• Return requests — the invoice reference, payment date, amount and description you submit on the return & refund page.
• Technical data — IP address, browser type, pages viewed and referring page, recorded by our server logs and analytics.
• Client project data — access credentials, content and files you share with us so we can deliver the work.

We do not ask for card numbers or bank credentials on this website. Payments are handled by invoice or by a payment provider on its own secure platform.

3. Why we use it

To reply to your enquiry, prepare a quote, deliver and support the services you buy, raise invoices, keep security and fraud-prevention logs, meet our tax and accounting obligations, and — only when you have asked for it — send occasional updates. That is the whole list.

4. Legal basis

We process data to take steps at your request before entering a contract, to perform a contract, to meet legal obligations, and for our legitimate interest in running and securing our business. Where we rely on consent — marketing email, non-essential cookies — you can withdraw it at any time.

5. Cookies and analytics

This website sets one essential cookie to keep your session secure and to protect forms against cross-site request forgery. It is required for the site to work and carries no marketing data.

Where analytics or advertising tags are enabled, they may set their own cookies to measure traffic and campaign performance. You can block or delete cookies in your browser settings; the site remains usable without them.

6. Who we share it with

Only with service providers who help us operate: email and hosting providers, analytics platforms, accounting services, and — where you have hired us to run them — advertising platforms. They process data on our instructions. We also disclose data where the law requires it. We never sell or rent personal data.

7. How long we keep it

• Enquiries that do not become projects: up to 24 months, then deleted.
• Client and invoice records: as long as required by Indian tax and company law.
• Server and form logs: up to 12 months, for security and troubleshooting.
• Project files and credentials: for the life of the engagement plus the support window, unless you ask us to delete them sooner.

8. How we protect it

HTTPS across the site, hardened session cookies, CSRF protection on every form, spam and rate-limit controls, least-privilege access to client systems, and credentials stored in a password manager rather than in email. No system is perfect, but we treat your data as carefully as our own.

9. Your rights

You can ask us to give you a copy of the personal data we hold about you, correct it, delete it, restrict how we use it, or object to a particular use. Email support@astrawebsolution.com and we will respond within 30 days. We may ask you to confirm your identity first.

10. Marketing

We only email marketing to people who asked for it. Every such email carries an unsubscribe link, and unsubscribing never affects the service you have bought.

11. Children

Our services are meant for businesses. We do not knowingly collect data from anyone under 18. If you believe a child has sent us personal data, tell us and we will delete it.

12. Links to other sites

Our portfolio and blog link to websites we do not control. Their privacy practices are their own — please read their policies before sharing data with them.

13. Changes to this policy

When this policy changes we update the date at the top of this page. Material changes are also communicated to active clients by email.

14. Complaints

If you think we have mishandled your data, tell us first at support@astrawebsolution.com — most issues are resolved in a day. You also have the right to complain to the relevant data-protection authority.